By Jacob Sharp, Foundant Technologies
The following article first appeared on Foundant’s blog (March 8, 2017). It is reposted here with permission from Foundant, an Exponent Philanthropy Platinum Sustaining Partner.
As your organization grows and opportunities become more numerous, capacity problems will make themselves known. This is true in both the for-profit and nonprofit sectors, and isn’t something you can power through with talent and gumption–even if that’s what got you this far.
This is a tipping point. You need general operating support, but you also can’t get too crazy, or you might cause your accountant undue stress. Do you hire a new full-time employee? Put out the word for volunteers? Lean on your board for increased support? It’s a question your organization will have to answer sooner or later.
Speaking from experience
Foundant faced this same fork in the road about two years ago. We chose to implement a program that simultaneously solved our capacity problem and continually enriches our local community: student internships. Ambitious, hardworking, and looking to prove themselves, college students are a valuable resource for all types of organizations. And we’re lucky to be in the same community as Montana State University, where so many bright students have chosen to further their education.
The average 20-year-old probably knows more about current technology than someone who graduated in IT ten years ago, and they adapt to new technology quickly. Using the Foundant Client Services team as an example, students can be up and running in our software within two weeks, which leaves our more experienced Client Success Managers time to focus on bigger picture items for our clients, while our student team handles the day-to-day support questions that pop up.
Foundant interns work in our Client Services team, Operations team, and Marketing team. And we continually look for new ways we can utilize their youth, energy, and natural curiosity to build capacity and strengthen the Foundant core team.