By Andy Carroll, Exponent Philanthropy, and Colleen O’Keefe, Sauer Family Foundation
In any group or in any relationship, trust is the feeling that allows people to work toward common purpose. Trust comes from a sense of common values and beliefs. But more than that, trust allows us to be ourselves, to be creative, use our talents and skills, and take risks. Where there is trust, we feel empowered to try new things, and take advantage of opportunities.
Where there is trust, we feel safe enough to be vulnerable. This is really powerful. It means we can share challenges and problems, offer new ideas, and provide honest feedback. By being able to be honest and open, we make it more possible for problems to be addressed, and good ideas to be considered and put into action.
For all its power, trust is often elusive, difficult to build or keep.
What Creates Trust?
The foundations of trust have to do with a feeling of safety. And at organizations, a feeling of safety comes from the leaders, the people who have formal authority and power. The management expert and thought leader Simon Sinek explains (TED Radio Hour on NPR, originally broadcast May 15, 2015):
The sense of feeling safe comes first. So when we feel safe, trust will emerge. This is what the foundations of leadership really are. The reason we call someone leader, is because they choose to go first. They choose to extend trust first, even before maybe any signs have been offered that they should.
It is the willingness to express empathy before anyone else. When we assess that someone would do that, and we see that they have that integrity, and they would willingly sacrifice their interests for our lives, we cannot help ourselves. The natural human response is trust.
As human beings, if those especially in leadership positions express empathy for our well being, we reward them with our trust, and our loyalty, our love, to see that their vision and the company is advanced.
We forget that these very human things require us to sacrifice. And it can come in any form, you know, time or energy. But I think the foundation of trust really is the willingness to sacrifice for another.
Opening Up Authentic Conversations With Grantees
The lack of trust between funder and grantee remains one of the biggest barriers to impact in philanthropy. Without open, honest conversations, funders can’t learn what nonprofits really need to deliver outcomes desired by funders, grantees, and most of all—people and communities in need.